Terms & Conditions

(Please refer to Events and Wedding packages/brochures for additional terms)

Payment

You will be asked to provide a credit card (or debit card) at the time of the booking to secure your reservation. A deposit or full payment is required in advance; by booking you are authorising the debiting of the card provided and agreeing to these termsand conditions.

We accept the following methods of payment: Cash, Mastercard, Visa Card (credit & debit) & American Express. We do not accept Diners Card for payment. The hotel does not accept personal or company cheques for payment. The Guest must payall outstanding charges on departure from the Hotel unless previously agreed credit terms have been authorised.

VAT

All charges quoted for the provision of the services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated. Therefore any alteration between Taxes at point of booking to provision of service will be charged appropriately.

Deposits

The full amount of your stay including any gifts purchased will be debited at the time of booking for advanced purchase rate bookings and this payment will be non-refundable and non-transferable.

Bookings made for a mid-week stay-Monday, Tuesday, Wednesday or Thursday -will require credit or debit card details to secure bookings.

For bookings made for a weekend stay -Friday, Saturday or Sunday-a non-refundable deposit of £40.00 per room will be charged.

All deposits and gift payments are non-refundable.

Cancellation / Non-Arrival

  • Cancellations can be made up to 4pm on the day prior to your day of arrival. Cancellations made after this time and non-arrivalswill be charged the room rate in full.
  • All deposits are non-refundable, in the event of cancellation or non-arrival.

Change of booking details

  • Change of dates will be accepted up to 4pm on the day prior to yourday of arrival.
  • Deposit monies will be transferred to new date.
  • Rate for new date will be as per published hotels rates.
  • No online discounts can be carried forward for change of dates.
  • Only onechange of date is permitted per booking.

Arrival and Departure

Guests may check in from 2.00pm onwards on the day of arrival.

On arrival guests will be asked to produce the Credit or Debit card used when booking in order for a pre-authorisationto take place. Please note this is not a charge to the card.

We will require cash-only guests to pay full accommodation amount on check-in and leave a £100 per night cash deposit, the balance of which will be returned on departure, as appropriate.

Additional Guests

Children of 5 years to 14 years are charged at £10.00 per child when sharing a room with 2 adults. Children under the age of 5 years stay free of charge.

Third person sharing will be charged at £40 B&B.

All meals will be charged as taken for additional guests.

Dinner reservations

Dinner should be booked in advance to guarantee your preferred times.

Guests on a DBB rate will have a table reserved however they should reserve their time at point of booking to ensure it is suitable. Guests on B&B should book if required as we cannot guarantee availability.Guests staying on Dinner Bed & Breakfast have an allowance to use towards dinner in The Orangery Restaurant, in accordance with the rate booked. Supplements may apply, drinks are not included. The allowance is pernight and no credits or refunds can be offered.A full dinner menu is provided for tables up to and including 10 adult guests. For larger parties a reduced menu will be provided. Please contact the restaurant for specific arrangements.

Dogs

Only assistance dogsare permitted at the hotels, and by prior arrangement.

Parking

Parking is provided free of charge subject to availability. The hotel cannot accept any liability for damage or theft from your vehicle whilst parked in the hotel grounds.

Guest Feedback

In the unlikely event that you have an issue during your stay we advise you to bring it to the attention of the hotel management at the time to enable us the opportunity to rectify the problem during your stay.

Damage to hotel property

The hotel reserves the right to charge for the repair or replacement of any items damaged during your stay.