Frequently Asked Questions
If I call by phone, can I get a better rate than those advertised online?
We always make sure we put our best available rates online but if you would like to talk through any aspect of your stay please call us on 01785 712217 and we will be happy to help.
What do I do if there is no availability left online?
If our website is currently stating that we have no availability, but you’d really like to stay on those dates, please drop us a line (email@example.com) and we would be happy to contact you if anything changes.
Are dogs allowed?
We welcome 4-legged guests who are at least one year old. A charge of £20 per dog per stay applies. You’re welcome to relax in the lounge bar with your pooch and you can dine from our bar menu, but we ask that dogs are not taken into the restaurant. Please contact our reservations team directly to book your stay.
Are you family-friendly?
As a family business, it’s a pleasure to welcome younger guests to The Moat House. We offer family rooms and interconnecting rooms for your needs and have ground floor rooms for easy access if you are travelling with a lot of luggage.
Will I need to pay my booking in full on booking?
Usually, we will ask for card details to guarantee the booking but will not take any payment. For some special rates we may require a deposit or full payment on booking.
How do I cancel or amend a booking?
You can either speak to one of the team on 01785 712217 or email us on firstname.lastname@example.org
I haven't received a booking confirmation email.
Please check your spam or junk email folder first. If you still can't find your confirmation please get in touch with the team on 01785 712217.
Does the hotel have accessible facilities?
Yes. The hotel has step free routes and/or a lift to all bedrooms, public areas, function and conference rooms. The only exception to this is our Colin Lewis Suite, which is only accessible via a single flight of stairs. Sadly we are unable to install a lift in this part of the building as it is Grade II listed.
There is accessible parking outside the front of the hotel.
Assistance and guide dogs are welcome through the hotel. Please let us know if you are bringing an assistance/guide dog with you so we can ensure you are in an appropriate room.
The hotel has accessible bedrooms with grab bars in the bathroom and pull cords to call for assistance in the event of an emergency.
There are accessible toilets throughout the hotel, all are fitted with grab bars, lowered sinks and emergency pull cords.
On check in all guests are asked if they would require any assistance in the event of an evacuation. Please make the team aware of any additional assistance that you may require.
Our team are here to help and are dedicated to making sure all our guests have a safe and enjoyable stay with us. If you have any additional requirements please speak to a member of staff.
Is there parking at the hotel?
Yes, we have plenty of free parking available on site.
How do I get to the hotel?
We are located in the village of Acton Trussell, just a 5-minute drive from J13 of the M6. Our nearest railway stations are Penkridge (5 minutes by car) or Stafford (10 minutes by car) which is on the west coast mainline. We are also within an hour’s drive of East Midlands, Birmingham International and Manchester airports.
What time is check-in?
Check in is from 3pm. There is someone on site 24 hours a day, so you can check in whenever suits you.
Can I arrange and early check-in?
If you contact our reservations team the day prior to arrival, we will do our best to accommodate your request for an additional cost. Unfortunately, on occasion we may not be able to arrange early check in, however we can store your luggage until your room is ready.
Do I need to book a table to eat?
We strongly recommend booking a table in our restaurant or lounge bar to avoid disappointment.
What is the difference between the Resturant and Lounge Bar?
Our A La Carte Restaurant holds 2AA Rosettes and offers an unforgettable fine dining experience. The Lounge Bar offers more relaxed and informal dining and gastro food.
Is there a dress code for the restaurant?
We ask that guests please observe a smart casual dress code in the restaurant.
Can you cater for special dietary requirements?
Yes we can, all our menus feature extensive allergen information and as all our food is freshly prepared we can adapt dishes to accommodate dietary requirements or allergies. Please do let us know on booking if you have any dietary requirements or allergies so we can best prepare for your visit.
Do you offer room service?
Yes, room service is available 24 hours a day. You will find a copy of the menu in your room.
What time is the bar open until?
In line with current government regulations, the bar is open until 10pm.
What time is the latest I can order in the restaurant?
Our last seating time is 8pm on Monday through to Saturday. On Sundays we stop serving at 4pm in the Restaurant, but the Lounge Bar menu is available into the evening.
Can I have breakfast at the hotel if I'm not a hotel resident?
Yes, we serve breakfast in the Lounge Bar each morning from 9am to 11am for non-residents.
What time is breakfast served?
At The Moat House breakfast is served in the restaurant from 7am until 10am on weekdays and 8am until 10am on weekends and Bank Holidays.
What is the latest time I can checkout?
We ask that guests check out by 11am. There’s no need to rush off though, why not join us for lunch in the bar or restaurant before heading home?