The Moat House prides itself on its professional, friendly service. But don�t just take our word for it, our customers testimonials speak for themselves.
Staffordshire RMA Lunch - December 2012
"Thank you once again for a fantastic meal enjoyed by all guests. The room was beautiful, the staff went out of their way to assist and the food as usual was of a very high standard. For many of our RMA guests, it was their first visit to the Moat House and they were very impressed. I will be in touch soon to book the NASUWT Federation Dinner in July. Please express our thanks to the staff"
APPCC Conference - October 2012
"I wanted to express my gratitude for the superb experience your staff and hotel gave during our recent APPCC conference on 7th October 2012. I find too many people jump at the chance of complaining but are not so forthcoming with compliments and so I wanted to say thank you to everyone that made our stay so memorable for all the right reasons. The evening meal was amazing , as was breakfast and lunch the following day. All the staff did you proud and I couldn�t find a single fault with the experience."
Alstom - September 2012
"Please pass on my thanks to the Team for hosting and helping us with our supplier day. My room was great, the dinner event well organised with great food and the day event went without any hitches. We changed timings and asked for some things which were easlity accommodated with little fuss"
Chernobyl Children - August 2012
"On behalf of the Chernobyl Childrens Project, I have pleasure in writing to thank you all for your kindness and support in entertaining our little Belarusian Wards. Thank you for feeding them in such style in the Restaurant, for giving us access to the beautiful surroundings of the Moat House and to the ladies in the offices for the clothes they sent for the children.
We had a wonderful day with the boat ride and then the feast. The children were amazed by the style of the hotel. It was certainly one of the high lights of the visit. They have now returned to Minsk and hopefully we sent them home stonger. We felt we could see an improvement in their complexions, roses on their cheeks and to their stamina. Again, on behalf of the group, my thanks for your great generosity."
Sentinel Performance Solutions - July 2012
"The Moat House, as a hotel and location for our meeting was excellent. I have had nothing but positive feedback from all the Management Team. The rooms were very clean and spacious, the hotel staff cheerful, helpful and friendly, the restaurant food and service superb. The meeting rooms were comfortable and well kitted out with everything we needed for presentations and group discussions"
Magnox - June 2012
"Just wanted to say thank you to everyone for the outstanding service we received again at the Acton Trussell Moat House. Everyone always goes out of their way to ensure we are comfortable and that we have everything we need. The attention to detail and personal service is what makes the difference, thank you.
Everything runs perfectly from the minute I talk to Chris or Nikki, to our arrival with reception, Mark the Conference Manager and everyone in the restaurant, bar and kitchen who regularly have to put up with our off the menu requests.
Our external visitors were most impressed with the facility and food. We have been coming to you for a number of years now and you never fail to provide anything but an outstanding service.
Many thanks, see you in August"
Diamond Holidays - June 2012
"The plan was to visit The Moat House at the conclusion of our holiday in the North West of England to have a special lunch. I am writing to thank you not only for meeting the requirements but by surpassing it in every sense.
We were extremely impressed by the organisation and the reception we received. The conservatory where we had our lunch looked absolutely beautiful and the lunch itself was quite excellent. Most particularly, all your staff were welcoming, cheerful and very helpful.
None of our members have found fault with any aspect of our visit the The Moat House. Indeed, I have been asked to include a return visit to the Moat House even if we are holidaying in East Anglia!
I have absolutely no doubt that you will see many of our members again, either as part of one of our organised holidays or under their own arrangements.
Please pass on our thanks to all your staff"
90th Birthday Celebration - May 2012
"Just to say a sincere thanks to The Moat House for making it a superb Sunday lunch party which was much appreciated. Great surprise for my father and everyone enjoyed themselves, helped by an excellent meal and good service"
Katharine House Hospice - January 2012
"I am writing to thank you and your team for making our Katharine House Hospice Together day such a huge success. Without the support of the Moat House we would be unable to host such a large event and would fail to benefit from the results.
We had excellent feedback from all who attended regarding the setting and the lunch, especially the chips which were highly praised! In particular I would like to thank Mark who looked after us so brilliantly"
Saint-Gobain Abrasives Ltd - January 2012
"I just wanted to say thank you for organising the meeting we had yesterday. Everything was perfect and all the staff were extremely helpful!
Please could you pass on our compliments to the Chef as the food was delicious!"
West Midlands NHS - June 2011
"A beautiful hotel with an envied location which always delivers excellent customer service. Once again, for the eighth year this added to another successful conference"
British African Golfing Society – June 2011
"On behalf of myself and my colleagues in the above Golfing Society can we place on record our thanks for the way we were looked after during our recent stay.
We have been meeting now for some twenty seven years and by common consent The Moat House is amongst the very best that we have had the pleasure of visiting.
To have some fifteen people staying for two/three nights without a single complaint must be a record for us. The position of The Moat House, and the grounds, give a very favourable first impression. The friendly and efficient reception staff also helped to get the visit off to a good start.
We all judge a hotel on the quality of its food and there The Moat House scores very highly. Nowhere have we eaten better prepared or served food.
Please pass on our thanks to all the staff for their unfailing courtesy and to assure you that we will pass on the name of The Moat House to all our friends and contacts."
Aspire Housing Key Supplier Event – May 2011
"I would like to highly recommend The Moat House if you are looking for a professional venue to host a corporate event. The help received in preparation for the event was brilliant. On the day, we had nothing to worry about. Everythink had been set up exactly as requested, the staff were extremely helpful and on hand throughout the day ensuring that we had everything we needed - and the food was fantastic! We will definitely be using the venue again."
Leek United Building Society – May 2011
"I just wanted to thank you for the excellent service provided by The Moat House staff for the residential meeting that we held with you.
Everyone of the delegates, who are all senior members of staff from the top eighteen building societies in the country, praised both the venue, the bedrooms and in particular the food and friendly service of the restaurant staff. As a result, at the end of our meeting, it was unanimously agreed to return again later in the year, rather than to a venue nearer to the next organiser.
From my perspective of organising the event, it was run smoothly and efficiently and will definitely recommend The Moat House to my colleagues here at Leek United for any further corporate events."
FGA Wholesale – November 2010
"Can I just say a big thank you to everyone at the Moat House for a lovely stay yesterday. As it was a special evening for two members, everything went smoothly and a great evening was had by everyone, the staff could not have been more accommodating"
Staffordshire Business & Environment Network - June 2010
"On behalf of the team, I would like to thank you (once again) for the excellent service that you always provide, everything ran like clockwork. Please pass on our thanks to your colleagues who looked after us this morning, particularly Carl. He is always so attentive and cheerful - no matter how early we arrive! The delegates feedback score for Venue was a very impressive 99%. We look forward to seeing you again.
Soleco Dinner Dance - May 2010
"A big thank you for our Dinner Dance last Friday. The venue was lovely, the food delicious and the service excellent. Please pass our thanks to all the staff who worked on the night, their efforts were much appreciated. I have had nothing but positive feedback. We were blessed with superb weather, so all in all a great evening"
Reading University - Easter School - April 2010
"Thank you for all your support and help. Please thank your staff as well, the Easter school ran well because of the professional, friendly approach adopted by everyone. I�m unsure about our funding for next academic year, but I would jump at the opportunity to run a course at the hotel in future"
The Association of Inner Wheel Clubs Great Britain & Ireland - 19th & 20th March 2010
"I wish to thank and congratulate the Moat House for its facilities and for the service that your staff afforded us during our annual reunion weekend in March.
Please congratulate the Chefs for the delicious choice of menus and pass on a big thank you to the staff that looked after us in the Restaurant and all your staff at main Reception for their very warm welcome and the helpful efficient information at all times.
The weekend was a tremendous success that was enjoyed by all"
Saint Gobain Abrasives - February 2010
"I just wanted to say that everything went great with our conference - everyone was very complimentary about the food and service"
Shakespeare Production of Twelfth Night at Stafford Castle - July 2009
Peter Marenghi - "Now that the run of Twelfth Night is over, I wanted to write and thank you for the valuable help that your team gave me during the production at Stafford Castle.
It is true to say that never having worked on a job like this before it was quite fraught getting everything as we wanted. But with the great help from your team, I feel that we provided a successful operation at the Castle"
3663 - June 2009
"Just thought I would drop a note to let you know how very impressed the 3663 Board were with the service and facilities at The Moat House last week.
The venue was perfect for our meeting - the meeting room was just right and unlike so many other venues, had windows onto your lovely gardens. Its so nice to be able to see outside and to get fresh air when you are closeted away for a few days. The catering was perfect and everyone commented on the very original menus. We all thoroughly enjoyed the coffee/tea and homemade biscuits in the breaks.
Above all, your staff were very polite, friendly and helpful without being intrusive"
in spectacular 3D